Why Can’t I Find My Order in My Account

You can find the orders you purchased with your customer account on Alsindbadland:

• Login to your account
• Click ‘My Orders’

If you can’t find an order on your purchase page, you may have:

• Checked out with a different email
• Checked out as a guest

To check if you ordered with a different account:

1. Go to alsindbadland.com/my-account
2. Click ‘My Account’ settings.
3. See which email address is associated with this account.
4. Then Sign out.
5. Now, click ‘Sign in’ and try signing in with one of your other email addresses.

If you paid with PayPal, you may have used your PayPal email address to create an account. You may need to reset your password. If you don’t have an Alsindbadland account associated with that email address, you’ll see an error message.

Go to ‘My Orders’, then ‘View Order Details’ to check if this is the account you used to make the order.